Payments & Insurance at a Glance

  • Present a current referral from your referring provider
  • Present insurance cards at each visit.
  • Present a credit card to be placed on file for any unpaid balances
  • Co-pays are due prior to seeing the doctor.
  • Update demographic information once a year.

After the insurance payment and contractual adjustments, you will be responsible for the remaining balance. If you don’t have insurance, a payment amount of $300 is due at the time of visit before seeing your doctor. You will be notified following your visit of any unpaid financial responsibility that may be incurred as the result of the visit or treatment provided.

Insurance Participation

We participate in most insurance plans, however, insurance coverage can vary for each person—even within the same provider—and policies change frequently. Therefore, it’s important for you to verify coverage and understand the associated financial responsibilities prior to treatment.

self-pay policy

Insurance Policy

To schedule an appointment, you must have private insurance or agree and adhere to the self-pay policy.

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Insurance Policy

Injuries without legal representation ( i.e. fall on private or corporate property, boating accident, dog bite, disputed workers’ compensation, etc.) will be handled as follows: Even if you have a private insurance policy, you must agree and adhere to the self-pay policy, as we will not bill your private insurance. Private insurance will not cover these types of liability claims. 


Insurance Policy

We will not see patients who are involved in medical legal issues without verification of medical or personal injury protection coverage through auto-insurance. We require this prior to an appointment being scheduled.


Insurance Policy

An evaluation that may include diagnostic testing (X-rays, MRI, etc.) and a physical examination by a specialist to provide additional evidence as to the cause of your pain.


Insurance Policy

The collaborative establishment of a plan of care with your goals in mind to help you achieve your best outcome.


Insurance Policy

If you are here for a medical legal appointment, we will bill your medical insurance as secondary only after payment by liability insurance is complete—or if we receive a written denial from your liability carrier.


Insurance Policy

You will receive a monthly statement from our office. If you anticipate any delay in payment, be sure to contact customer service at (913) 319-7600, so we are aware of your payment status. Kansas City Orthopedic Alliance collection protocol will be applied.

Insurance Policy

Accepted Insurance Plans

The Kansas City Orthopedic Alliance accepts most insurance plans. To ensure that we accept your plan, please reach out to your insurance provider.

Please note – Because of the recent merger, many insurance plan contracts will be tied to one of our practices’ former names: Dickson-Diveley or Dickson-Diveley Midwest Orthopaedic Clinic. You may need to mention this name when verifying insurance participation in the short-term. Again, if we can help, please reach out to our Kansas City Orthopedic Alliance customer service and billing line at (913) 319-7600.


Questions to Ask Your Insurance Provider

To ensure you get the most from your health insurance benefits, it’s best to verify your coverage before scheduling treatment. To do so, ask your insurance provider the following questions:

  • Does my insurance plan contract with Kansas City Orthopedic Alliance?
  • Does my insurance plan allow care at single-specialty hospitals like the Kansas City Orthopaedic Institute?
  • Does my insurance plan contract with Saint Luke’s Healthcare System?
  • Does my insurance plan require authorization before allowing my orthopedic surgeon to formulate and execute a care plan for me?

Claims Submission

We will submit your claims and assist you in any way we reasonably can to get your claim processed. Your insurance company may need you to supply certain information to assist in claims processing. It is your responsibility to comply with their request. In the event you do not comply, the balance on your account is your personal responsibility and Kansas City Orthopedic Alliance will seek payment for this outstanding balance.

Accepted Payment Methods

For the convenience of our patients, Kansas City Orthopedic Alliance accepts:

  • Cash
  • Check
  • Credit/Debit Visa
  • MasterCard
  • Discover
  • American Express

Non-Payment Policy

If your account is 90 days past due, you will receive a final notice to contact us at (913) 319-7696 or pay your balance in full, unless financial arrangements have been made with customer service prior to the 90 day point. Please be aware that if your account has not been arranged to be settled, we will send your account to an outside collection agency for resolution.

We’re here to help you gain the most value for your treatments.

If you have further questions about payments and insurance, contact customer service at (913) 319-7696 for more information. Our Kansas City Orthopedic Alliance team is more than willing to help explain our financial policies.

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