Front Desk

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About The Role


The Kansas City Orthopedic Alliance is dedicated to providing an inclusive, diverse, welcoming, team-oriented job environment that affords our employees an opportunity to grow and excel in their positions. Our commitment is to each other and our patients. This allows us to deliver the gold standard of patient care, communication, treatment, and outcomes at every step of the healthcare process. Customer service, empathy and logic will drive our decision-making and influence our culture of selflessness and charity. This team is greater than the sum of its parts, but each individual’s contribution will lead to the ultimate success of our company.

Essential Physical Demands:

  • Inability to meet one or more of these physical and/or mental requirements will not automatically disqualify a candidate, or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
  • Sit on a continuous basis at a desk within a pod to execute primary job responsibilities.
  • Bend, squat, kneel, stoop and twist, on an occasional basis to move within the designated area.
  • Lift up to 10lbs from the floor to various heights in order to transfer paper or other materials from storage to a use case such as a copy machine.
  • Typing and manual dexterity on a frequent basis for computer work/data entry.

Essential Responsibilities

  • Greets, instructs and directs patients in a very prompt and courteous manner.
  • Serves as liaison between the patient, medical support staff and the providers.
  • Answer and direct phone calls appropriately.
  • Re-checks benefit eligibility, as established by the call center, to ensure the patient’s insurance coverage is active.  This should be done proactively 24 hours (at least) before the patient’s arrival.
  • Patient registration to include collection of insurance cards, copays, patient balances and all registration documents including patient waivers, new patient paperwork, etc.
  • Obtain updated patient photos for the medical record.
  • Money handling to include balancing at the end of each day.
  • Always maintains strict patient confidentiality, to ensure HIPPA compliance during the performance of all work activities.
  • Schedule appointments for patients returning to clinic and walk-up patients.
  • Maintain cleanliness of workstation and of the waiting room. 

Additional Responsibilities:

  • Package collection from Facilities as needed.
  • Perform other clerical receptionist duties such as filing, photocopying, faxing and routing pertinent information as necessary.
  • Will assist/provide coverage/support for other FDR team members as appropriate to ensure that the collective work of this team is performed in a timely, efficient, and customer-centric fashion.


  • Customer service attitude
  • Basic computer skills/knowledge (typing/keyboarding, navigating programs)
  • Ability to utilize basic office equipment, such as: Telephones, Calculators, Writing Utensils, Fax Machines, Copiers, etc. 
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Collaboration and communication with all team members
  • Multitasking and time-management skills, with the ability to prioritize tasks


  • Medical office experience preferred.
  • Education: High School Diploma or equivalent (GED)
  • Prompt, dependable, friendly, organized and trustworthy are traits applicable for this position.

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